Replies at any hour
Telegram, WhatsApp, Avito and email in one Inbox. The AI replies within seconds in the guest's language and shows you a translation.
Opero for hotels, hostels and serviced apartments
AI employees answer guests around the clock in their own language, take booking requests, pass guest requests to your teams and fill rooms with groups and business travel. Your staff confirm every booking and rate.
The platform is free forever. For the first 14 days, up to three AI employees work for free, no card needed.
Opero
AI staff3
- 01AI front desk agentSpecialistAnswers guests around the clock, takes booking requests, sends arrival reminders and passes guest requests to housekeeping and maintenance.
- 02AI group and corporate sales managerSalesFinds companies and groups, prepares offers and agreements at your rates and tracks deposits and rooming lists.
- 03AI guest relations managerSpecialistAsks guests about their stay after check-out, invites happy guests to leave a review, drafts replies and follows up on complaints.
AI Staff LogToday
- 07:30A guest from Kazakhstan asks in Kazakh about an airport transfer. The AI replies in their language from your knowledge base and shows you a translation.
- 10:00A weekend room request. The AI collects dates, guests and wishes and asks the front desk to check availability.
- 12:30A company needs 12 rooms for a conference. The AI prepares an offer from your group terms, and you confirm the final price.
- 14:00After check-out the AI asks the guest how the stay was and suggests leaving a review if they enjoyed it.
- 16:00A guest writes that the air conditioning is not working. The AI creates a task for maintenance and tells the guest it has been passed on.
Right now
What eats your time every day
01
No one answers at night or on weekends
A guest asks at 11:40 pm whether a room is free tomorrow. The reply comes in the morning, and they have already booked through a booking site that takes a commission.
02
Low season eats revenue
Companies need business travel and conferences, groups need rooms, but nobody has time to reach out to them and price the offers.
03
Reviews drive bookings
A happy guest leaves without a review, an unhappy one writes it right away. A quick and specific reply does not always happen.
AI staff
Who you can hire
Every AI employee knows your prices and policies, works in your channels and hands anything tricky to you. Prices are per employee, per month.
01
AI front desk agent
Specialist
Answers guests around the clock, takes booking requests, sends arrival reminders and passes guest requests to housekeeping and maintenance.
$99a month
$79 a month billed yearly
02
AI group and corporate sales manager
Sales
Finds companies and groups, prepares offers and agreements at your rates and tracks deposits and rooming lists.
$199a month
$159 a month billed yearly
03
AI guest relations manager
Specialist
Asks guests about their stay after check-out, invites happy guests to leave a review, drafts replies and follows up on complaints.
$99a month
$79 a month billed yearly
The whole team: 3 employees, $397 a month
Start with one. For the first 14 days, up to three AI employees are free.
A day
A day with Opero
Your AI staff handles the messages and the routine. You see every action in the log and make the calls that matter.
- 07:30A guest from Kazakhstan asks in Kazakh about an airport transfer. The AI replies in their language from your knowledge base and shows you a translation.
- 10:00A weekend room request. The AI collects dates, guests and wishes and asks the front desk to check availability.
- 12:30A company needs 12 rooms for a conference. The AI prepares an offer from your group terms, and you confirm the final price.
- 14:00After check-out the AI asks the guest how the stay was and suggests leaving a review if they enjoyed it.
- 16:00A guest writes that the air conditioning is not working. The AI creates a task for maintenance and tells the guest it has been passed on.
- 18:00Guests arriving tomorrow get a reminder from the AI: check-in time, address and directions.
Inbox
How your AI employee talks to clients
Replies in seconds and follows your rules. When a decision is yours, it asks you in Telegram and waits for your approval.
Inbox
Client
New conversation
Client
Hi, do you have a double room from March 14 to 16? Two of us, arriving late, around midnight.
Write to the client
Replies in seconds
Day, night and weekends. Understands voice messages and photos, and replies in the client's language.
Asks you when a decision is yours
Discounts, refunds and unusual requests come to your Telegram. Approve with one tap.
Learns from your edits
When you decline or correct a reply, it becomes a rule for the next conversations.
Features
What Opero takes off your plate
No lost booking requests
The AI collects dates, guests, room type and wishes and creates a task for the front desk. It cannot see your property management system, so a person confirms every booking.
Guest requests
Housekeeping, towels, repairs, taxis: the AI creates a task for the right team and checks it gets done. Urgent issues go straight to the duty manager.
Groups and companies
Company search by your profile, first emails, Groups and Corporate accounts pipelines, and a proposal, agreement and invoice in 30 seconds at your rates.
Map reviews
After check-out the AI invites happy guests to review you on Yandex Maps and 2GIS and passes unhappy guests to the manager. The AI drafts replies, you publish them.
Meetings with corporate clients
An AI employee joins Zoom or Google Meet with its own face and voice, presents your hotel deck and sends a meeting summary afterwards.
Client card
A client card that fits your business
When you pick your industry, the right fields appear in the client card. If something is missing, add your own fields.
Client card
IndustryHotels and apartments
Check-in
Check-out
Guests
Room type
Booking source
Booking number
Wishes
Add field
FAQ
Questions and answers
Didn't find your answer? Write to us in the chat on this site.
No, Opero does not connect to property management systems or booking sites today. The AI takes the request, creates a task for the front desk and tells the guest that a staff member will confirm.
No. Reception checks documents at check-in, and payment goes only through a link from the hotel. If a guest sends such details anyway, the AI never repeats them.
The guest's language. If a guest writes in English, Chinese or Kazakh, the AI replies the same way and shows you a translation.
Only you. The AI collects the facts and passes refunds, cancellation fees, discounts and compensation to a staff member, and promises guests only what your hotel rules allow.
The platform is free, you pay only for AI employees: Assistant $49, Specialist $99 and Sales $199 a month, with regional prices in some countries. The free trial lasts 14 days, up to three AI employees, no card needed.
Other industries
All industriesStart with one AI employee
The platform is free forever. For the first 14 days, up to three AI employees work for free, no card needed.