Replies to reviews and questions
Every 10 minutes the AI picks up new reviews and questions from Wildberries and Ozon and either replies or prepares drafts for approval. Replies never include links or contacts outside the marketplace.
Opero for Wildberries and Ozon sellers
An AI marketplace manager replies to Wildberries and Ozon reviews and customer questions, warns you when a product is running out and sends a summary every morning. Returns, defects and claims are always your call.
The platform is free forever. For the first 14 days, up to three AI employees work for free, no card needed.
Opero
AI staff3
- 01AI marketplace managerSpecialistReplies to Wildberries and Ozon reviews and questions, watches stock and sales speed and sends a daily summary.
- 02AI marketplace content managerAssistantDrafts listing copy and infographic briefs and suggests listing fixes based on questions and reviews.
- 03AI wholesale and corporate sales managerSalesFinds wholesale buyers and companies for corporate orders and prepares proposals and invoices from your price list.
AI Staff LogToday
- 09:00Daily summary in Telegram: yesterday's orders and revenue, new reviews, the average rating, low ratings and products running out.
- 09:30A new five-star review on Wildberries. The AI thanks the buyer and mentions what they liked.
- 11:10A question on Ozon about the fabric. The AI answers from the listing data and the product passport in your knowledge base.
- 13:20A two-star review: the item arrived defective. The AI drafts a polite reply without promises and passes it to you to decide.
- 15:00The hoodie will last less than a week at its current sales speed. The AI warns you and proposes a restocking task.
Right now
What eats your time every day
01
Reviews and questions pile up
New reviews and questions arrive every day, and each needs a real answer, not a template. By the time you get to them, an unanswered question has already put a buyer off.
02
A product runs out without warning
Stock gets checked when someone remembers. A best seller sells out at the marketplace warehouse, and its sales stop while the next shipment is on its way.
03
No clear picture of yesterday
Orders, revenue, ratings and problem products are spread across two seller accounts, and in the morning you want one view.
AI staff
Who you can hire
Every AI employee knows your prices and policies, works in your channels and hands anything tricky to you. Prices are per employee, per month.
01
AI marketplace manager
Specialist
Replies to Wildberries and Ozon reviews and questions, watches stock and sales speed and sends a daily summary.
$99a month
$79 a month billed yearly
02
AI marketplace content manager
Assistant
Drafts listing copy and infographic briefs and suggests listing fixes based on questions and reviews.
$49a month
$39 a month billed yearly
03
AI wholesale and corporate sales manager
Sales
Finds wholesale buyers and companies for corporate orders and prepares proposals and invoices from your price list.
$199a month
$159 a month billed yearly
The whole team: 3 employees, $347 a month
Start with one. For the first 14 days, up to three AI employees are free.
A day
A day with Opero
Your AI staff handles the messages and the routine. You see every action in the log and make the calls that matter.
- 09:00Daily summary in Telegram: yesterday's orders and revenue, new reviews, the average rating, low ratings and products running out.
- 09:30A new five-star review on Wildberries. The AI thanks the buyer and mentions what they liked.
- 11:10A question on Ozon about the fabric. The AI answers from the listing data and the product passport in your knowledge base.
- 13:20A two-star review: the item arrived defective. The AI drafts a polite reply without promises and passes it to you to decide.
- 15:00The hoodie will last less than a week at its current sales speed. The AI warns you and proposes a restocking task.
- 17:40You edited one of the AI's replies. It remembers the edit and writes in your style from then on.
Inbox
How your AI employee talks to clients
Replies in seconds and follows your rules. When a decision is yours, it asks you in Telegram and waits for your approval.
Inbox
Client
New conversation
Client
Question on Ozon: "Which size for 170 cm and 60 kg? I usually wear S."
Write to the client
Replies in seconds
Day, night and weekends. Understands voice messages and photos, and replies in the client's language.
Asks you when a decision is yours
Discounts, refunds and unusual requests come to your Telegram. Approve with one tap.
Learns from your edits
When you decline or correct a reply, it becomes a rule for the next conversations.
Features
What Opero takes off your plate
Sensitive cases stay with you
Returns, defects, claims, threats, lawsuits and health questions never get an automatic reply, even in auto mode: a draft without promises goes to you.
Stock under control
Every hour the AI checks stock and the 14-day sales rate. If a product will last less than 7 days, it warns you and proposes a restocking task.
Daily summary
Every morning after 9:00 Moscow time: orders and revenue, new reviews and the average rating, low ratings, problem products and shortages. In the log, and in Telegram if it is connected.
Learns from your edits
When you edit a reply, the AI remembers it and writes the next replies closer to your style.
Listings and wholesale
The content manager drafts listing copy and infographic briefs, and the wholesale manager finds buyers and prepares proposals. You publish and send.
Client card
A client card that fits your business
When you pick your industry, the right fields appear in the client card. If something is missing, add your own fields.
Client card
IndustryMarketplace sellers
Marketplace
SKU
Product
Quantity
Request type
Add field
FAQ
Questions and answers
Didn't find your answer? Write to us in the chat on this site.
In Marketplaces: Wildberries needs a token with access to questions and reviews and to analytics, Ozon needs a Client ID and a Seller API key. Step-by-step hints are right in Opero.
No. Ozon reviews are available through its API only with the Review management subscription or Premium Pro, and questions only with Premium Plus. Stock and the daily summary for Ozon work without them, and Wildberries provides reviews and questions with a regular token.
No. You change prices and join promotions in your seller account. Opero helps with replies, stock and the daily summary.
No. The content manager drafts copy and infographic briefs, and a person publishes them in the seller account.
That is fine. At setup enter your tax ID or pick the Marketplaces industry by hand, no website needed.
The platform is free, you pay only for AI employees: Assistant $49, Specialist $99 and Sales $199 a month, with regional prices in some countries. The free trial lasts 14 days, up to three AI employees, no card needed.
Other industries
All industriesStart with one AI employee
The platform is free forever. For the first 14 days, up to three AI employees work for free, no card needed.