Security and data

How data is protected

Connections to the website and the app are encrypted, and backups are made every night. Only the people and AI employees you give access to see your company’s clients, deals, conversations, documents and action log.

How we process data and who we share it with is described in detail in the privacy policy.

What the AI sees

Replies and documents are prepared by language models from external providers. To prepare a reply, Opero sends the model the text of the task: the client’s message, the relevant company information from the profile and Knowledge Base, and the employee’s instructions. The categories of these providers and their countries are listed in the privacy policy.

• An AI employee works only with the sections you gave it access to when hiring or in its settings.
• Asked directly, an AI employee says that it is an AI. In a video meeting it introduces itself as an AI assistant and writes this in the chat.
• Money, payment, discounts, contracts, claims and personal data are handed to you rather than decided by the AI. Details: autonomy and approvals.
• Every AI action is recorded in the log with the time and the outcome.

Sign-in and access

• You sign in only with Telegram, Yandex or Google. There is no separate Opero password: your sign-in is protected by the account you use, so turn on 2-step verification there.
• Each team member has an access level: owner, admin, manager or employee. Details: team and seats.
• Only the owner or an admin can hire AI employees and connect channels.

Tokens, passwords and payments

• Bank and Telegram bot tokens, Avito keys and mailbox passwords are stored encrypted and are not shown in the interface.
• Bank access is read-only: Opero gets the statement and balance and cannot make a payment.
• Card payments for your subscription happen on Tochka bank’s payment page. Opero never sees your card details.

Export and deletion

You can export or delete your company data on request: data export and deletion.